- Home
- About Stratstone Chesterfield
- Stratstone Chesterfield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
277 ratings and 161 comments received in the last 90 days.
13 March 2025
Everything went smoothly in the Chesterfield branch. I had a poorly dog at the time of ordering and the branch was really accommodating with him. All the details were clearly presented and discussed upon ordering and collection was also superb.
11 March 2025
Very satisfied, everything was handled smoothly and I'm loving my new car!
10 March 2025
Branch manager james came out to see us which was really nice and gave a personal touch. Very friendly and genuine.
09 March 2025
One of the last car companies to treat a car purchase with the respect it deserves - more of a tailored experience than anywhere else right now.
07 March 2025
We found Jack very friendly and helpful, and he made the purchase as pain free as possible.
06 March 2025
Stratstone Chesterfield excellent as always No frill just good service
06 March 2025
I experienced a first-class, professional and courteous experience from everyone I encountered at the dealership. This approach applied from my first visit all the way through to delivery of my car and follow-up correspondence.
05 March 2025
All went well
04 March 2025
The whole process was handled by Lewis and he performed his duties professionally at all times. I have not had the best of experiences with Stratstone in the past but Lewis has managed to turn this around.
04 March 2025
As above.
02 March 2025
Everyone friendly and always offered a hot drink
05 February 2025
Very efficient and personal service. Staff members concerned were knowledgeable, friendly, and maintained excellent communication throughout.
04 February 2025
Very professional and friendly
04 February 2025
Stratstone Chesterfield always offer a very high level of customer service in all their departments. I always feel valued and hence the repeat business since 2013. They also carry out all my servicing needs without any stress or fuss for myself..
03 February 2025
Both receptionists were warm and friendly when I arrived. The sales experience with Rajan was extremely professional and he explained everything clearly
02 February 2025
Very friendly and helpful sales team, quick turnout yet the car was immaculately prepared.
01 February 2025
Always made to feel welcome every time we have been to Stratstone chesterfield.
22 January 2025
Alfie was waiting for myself and my daughter on the front desk. He sorted the handover process and temporary insurance cover efficiently and had the car waiting at the front door for us to drive away. A positive experience.
14 January 2025
Was unable to take the car as organised from the dealership as they could not trace the deposit that had been paid. However this was managed very well by the dealership so not a major issue.
08 January 2025
Nothing too much trouble for Ashleigh. Very friendly and professional.
04 January 2025
I was very satisfied and everything thing run very smoothly and in a timely manner
04 January 2025
Joe was excellent throughout.
27 March 2025
Helpful and no hidden surprises, in the past , I felt like I was being coerced into work that wasn't completely necessary
27 March 2025
Carly Bramwell did a great job
27 March 2025
Genuinely impressed by the way I was treated
25 March 2025
The service was spot on as promised, 20 points checklist was given and very helpful, team showed concern about my safety. Highly satisfied with everything.
24 March 2025
Car was booked in as soon as I arrived and I was kept updated throughout the day on the progress of the service.
24 March 2025
Good staff
22 March 2025
Prompt service
21 March 2025
Staff member dealing with me explained things thoroughly & clearly.
20 March 2025
Very polite and jovial lady
20 March 2025
Kept waiting for half an hour to be seen by my service advisors being available.
17 March 2025
From start to finish the customer service was exceptional. The team were friendly, professional and made the whole process seamless. Overall a very good experience, with focus on the customer.
17 March 2025
Handover and collection fine , service work appears to be done okay , no video sent with vehicle appraisal . Valet work appears to be nothing more than a quick wash . Prices quoted for replacement outrageous .
16 March 2025
Great service from start to finish, the staff at stratstone chesterfield are a credit to the company, the lady who dealt with my service was brill (I apologise I could not remember her name) i hope that this could be passed on.
15 March 2025
Great communication highly satisfied
15 March 2025
Every issue dealt with
14 March 2025
Because it is true
13 March 2025
Great job done in a very quick time to enable me to get back on the road as i use my car everday for work.
13 March 2025
All good
12 March 2025
Tip top customer service
12 March 2025
Our written report was detailed self explanatory .
11 March 2025
Extremely helpful
11 March 2025
The service and mot were carried out and everything done that needed to be done
10 March 2025
The vehicle wasn't washed when I arrived for collection of the car.
09 March 2025
Both paige and the service manager were helpful and did their best to satitify my needs. Its isnt there fault of the ridiculous high fees. So BMW chesterfield were very helpful, wish i couod say the same about the derby branch. Wont ever use them.
09 March 2025
Helpful reception staff. Informed of what was being done to the car
09 March 2025
2 reception staff sat at desks and was told I had to wait for someone else, then watched a customer dealt with first . Strange system when it easier to tell me someone else will be dealing with me instead of the two at their desks
09 March 2025
The lady was very helpful and represented Stratstone very well
09 March 2025
Lewis was excellent from start to finish, listeneed to what I wanted and helped me through to me driving off the plot with my new cr
09 March 2025
See answer 1
08 March 2025
View the comments in the previous question
04 March 2025
Efficient and great service throughout
04 March 2025
Polite, helpful and efficient staff.
04 March 2025
Easy drop off, thorough service, easy collection.
03 March 2025
Recall done. Safety check with video done. All good.
28 February 2025
The work and advice was very good.
28 February 2025
It's just not a nice experience, staff are lovely, but it's expensive and the attempted pressure sale of additional service requirements will prevent us returning.
27 February 2025
The service I received was great. Paige looked after me and kept me informed.
27 February 2025
Can't fault service
27 February 2025
Very quick and easy. Staff polite and efficient
27 February 2025
Very good
27 February 2025
repaired what said needed doing
26 February 2025
Great value for money
25 February 2025
Really good customer service, work done promptly and within budget.
24 February 2025
Find staff at Stratstone always ready to help
24 February 2025
Very flexible and outstanding customer service.
23 February 2025
Friendly service
23 February 2025
Staff catered for my every requirement
23 February 2025
Extremely satisfied - always room for improvement
22 February 2025
Very helpful staff
22 February 2025
It was very quick and efficient. No waiting & everything was explained to me
22 February 2025
Friendly and efficient service.
20 February 2025
This time I had a 2 hour waiting slot my X3 was ready will in that time, big thanks to Zoe.
19 February 2025
Very professional
19 February 2025
This was the first time I wasn't offered a complimentary car clean before collecting my car which was one of the main things I liked about Stratstone
19 February 2025
Top notch
18 February 2025
Tyre pressures incorrect on collection, 2.6, 2.6, 2.8 and 2.1
18 February 2025
My car feels new again, they sorted me out a car for a few days and everything I go the staff make you feel welcome.
18 February 2025
Good service
17 February 2025
Stephen service manager rude, asked for a callback 3 times not returned. Asked his boss to call me which was told he would, no call. Telling me one story and BMW UK a different story. Appalling.
17 February 2025
Harrison gave me excellent customer service. So helpful and so polite. Thank you!
14 February 2025
Couldn't be better
13 February 2025
On time At cost agreed Advised all through You provided a hire car for me .Big thank you
13 February 2025
Very pleasant and efficient reception desk. Also car cleaned very well
12 February 2025
Job done well.
11 February 2025
As above
11 February 2025
Great support from the welcoming receptionist and the Service Advisor. The Service Leader (Stephen Westoby) went beyond the call of duty in support on the day and he and the QC care manager Rachel Dagnall in aftercare. All extremely professional.
11 February 2025
Good customer service
10 February 2025
The servicing was carried out in a professional manner and I was informed of any work that needed doing
10 February 2025
As above always helpful
09 February 2025
My car was ready for collection early. Great staff.
09 February 2025
Excellent in every way apart from the drivers seat had a couple of oily marks from probably overalls
09 February 2025
Ordered a loan car, which was an ix1. Lovely car had it not been given to me with illegally worn tryes. Police noticed while parked. Thankfully i knew one of the officers so no further sction taken. Couldnt drive anymore though. dissapointing
08 February 2025
I felt valued
08 February 2025
Friendly staff , professional service
08 February 2025
As mentioned, the welcome was great, I was made to feel welcome and pointed towards a nice spot to work while my car was being serviced.
07 February 2025
See above
06 February 2025
Service manager very efficient and was more than helpful in every way
05 February 2025
The customer service staff are lovely and polite
05 February 2025
Steven was really friendly and helpful and went the extra mile when my car needed a second wash.
05 February 2025
Very satisfied, no issues here, dealership immaculate, staff very polite and helpful.
04 February 2025
Poor customer service and are not responsive! However: Rachael Dagnal is amazing and is the only person in this place that is customer service centric!
03 February 2025
Everything was as it should be, I work in a dealership myself and my experience of a highest standard
03 February 2025
The parts department handled my purchase satisfactory
03 February 2025
My enquiry was fulfilled by very friendly staff.
02 February 2025
Original call to service gave incorrect information and had to escalate to get a resolution. Still waiting for a quote for additional work which no one seems to know about. Had an email to say the person I dealt with doesn't work there any more, h sp
02 February 2025
They found the faulty part and replaced it in the day, Steve kept me informed throughout the process
01 February 2025
Satisfied
01 February 2025
Recall and car check carried out on time. Appreciated the complimentary wash and vac
30 January 2025
Greatly satisfied
30 January 2025
My vehicle was 3 hours late getting in for service because I apparently checked the box that said I
29 January 2025
Kept me updated all the way
29 January 2025
Work was of a high standard
29 January 2025
Very . Nice friendly staff and went the extra mile to sort out my car that day when other issues arrose.
29 January 2025
Was not warned when booking in the website of the charge for the loan car.after complaining I did get the charge waived but the website still had not been updated. Also I felt the additional charge quote to fault find was excessive.
29 January 2025
My car went in for an MOT and recall work. Upon completion Zoe arranged for my car to be brought home to me. I didn't expect this and was very thankful. Great service from BMW.
28 January 2025
Great customer service
28 January 2025
Professional service
28 January 2025
Professional, polite and explained everything thoroughly.
27 January 2025
New check in worked very well.
27 January 2025
Work carried out to a high standard and advised of costs prior to the work carried out.
27 January 2025
Warm welcome when arriving.
27 January 2025
The servicing and repairing quality are much higher at Stratstone than in the huge American owned Agency in Sheffield.
26 January 2025
Excellent service as always. Thank you
26 January 2025
Always helpful and efficient, a pleasure to deal with
25 January 2025
Easy booking kept informed of progress and ready to collect at time advised
25 January 2025
Simple recall check no problem.
24 January 2025
Excellent, expert and supportive service as always.
24 January 2025
Prompt and quick service, no pushy sales tactics, in and out which is what I like.
23 January 2025
Good communication and customer service.
23 January 2025
very friendly staff
22 January 2025
Amie, Jamie without the J was the nicest and most attentive people I've met. She's set the bar in regards to customer service. I feel if all the members at the chesterfield branch and the uk you'd be above everyone. Couldn't ask for more.
22 January 2025
Service requirements carried out correctly (I assume). Windscreen washer jets that were very poor now working fine. Just one tiny gripe, the radio was left on full blast after the service which frightened me to death when I pressed the starter!
22 January 2025
V.GOOD
22 January 2025
vehicle was dopped off 1st thing in the morning. At lunch time I received a video outlining the repairs needed. after authorising the repairs I was told as the parts were not available and the repairs would be carried out the following day.
22 January 2025
Apologies but I'm terrible remembering names but the young lady who was my point of contact was incredibly polite and helpful, made my experience very pleasant.
22 January 2025
Fairly happy with all aspects of the service although would have liked a estimated completion time
21 January 2025
Tom was very good and professional in his customer focused approach.
20 January 2025
Easy for me and great service
20 January 2025
Everything absolutely perfect
20 January 2025
Everything was carried out exceptionally well with timely communication throughout.
20 January 2025
Good service
20 January 2025
Always concerned that they are doing a professional service
19 January 2025
Car was serviced and cleaned for me. Health check video was a nice touch.
18 January 2025
Dealership tried to complete on time , but unable to get parts until late in the day..kept me informed and offered options
16 January 2025
Good customer service from Paige Garnett.
15 January 2025
Excellent service from Paige from drop off to collection with information being passed during the day regarding the work required and solutions in place.
15 January 2025
All staff were friendly and polite and the work was completed within the time stated.
15 January 2025
Excellent all done within there timescale they gave me
15 January 2025
From the welcome you get , the helpfulness of the staff and the service you receive.
14 January 2025
Tom was able to book me in for my service on the day and arranged for me to have a desk to work from whilst I waited. I was given coffee, biscuits checked on to make sure all was good. The weather was bad so he brought my car to the door for me.
12 January 2025
Looked after very well
11 January 2025
Amy was polite and professional and communicated with me with all the information I needed to know.
08 January 2025
Efficient good service
08 January 2025
Great service
08 January 2025
Excellent, very efficient
08 January 2025
As above the Health check did not pick up a defect. The service representative was brilliant.
05 January 2025
Car washing wasn't great but when I questioned this I was told the car has had a wash and not a valet
04 January 2025
Could not b better
25 March 2025
It is quite simply a great dealership providing friendly helpful customer service from sales through to service, parts etc.