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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
247 ratings and 142 comments received in the last 90 days.
24 April 2025
Got the car I wanted when I wanted it
23 April 2025
Great service from Stratstone Chesterfield, Kieran was great from start to finish, nothing too much trouble and communication was superb with regular updates. The handover was great and my wife loved the fuss that was made and key features explained
08 April 2025
fast and efficient
06 April 2025
Good retail sales specialist
06 April 2025
Jack & Marcus were fantastic
06 April 2025
Very satisfied.
03 April 2025
Excellent communication and customer service. Within business constraints, the team work hard to ensure they meet customer needs and expectations.
03 April 2025
Hayley made it so easy and answered all my questions with patience and made sure I understood. Delivery of the new car was bang on, super quick and hassle-free.
02 April 2025
Fantastic PCP deal and customer service by Stratstone Chesterfield in getting me in my new 220 M Sport Grand Coupe in Fire Red.
02 April 2025
I was extremely satisfied with my experience at the Stratstone BMW Chesterfield . The salesman Lewis Drury was extremely helpful throughout the entire process which made it very smooth and efficient.
01 April 2025
Jack was very helpful and approachable
31 March 2025
Very straight forward and all staff were a pleasure to deal with.
30 March 2025
Excellent cannot fault it in any way.
30 March 2025
Everything went smoothly and I was kept informed during the sale process
29 March 2025
Hayley Cousins at Chesterfield was excellent and very helpful. She was not 'pushy' which is exactly what I like.
28 March 2025
Very satisfied a very professional team of people who clearly care.
28 March 2025
Great team, always kept updated
28 March 2025
Very good, price and service were top tier
25 March 2025
It is quite simply a great dealership providing friendly helpful customer service from sales through to service, parts etc.
13 March 2025
Everything went smoothly in the Chesterfield branch. I had a poorly dog at the time of ordering and the branch was really accommodating with him. All the details were clearly presented and discussed upon ordering and collection was also superb.
11 March 2025
Very satisfied, everything was handled smoothly and I'm loving my new car!
10 March 2025
Branch manager james came out to see us which was really nice and gave a personal touch. Very friendly and genuine.
09 March 2025
One of the last car companies to treat a car purchase with the respect it deserves - more of a tailored experience than anywhere else right now.
07 March 2025
We found Jack very friendly and helpful, and he made the purchase as pain free as possible.
06 March 2025
Stratstone Chesterfield excellent as always No frill just good service
06 March 2025
I experienced a first-class, professional and courteous experience from everyone I encountered at the dealership. This approach applied from my first visit all the way through to delivery of my car and follow-up correspondence.
05 March 2025
All went well
04 March 2025
As above.
04 March 2025
The whole process was handled by Lewis and he performed his duties professionally at all times. I have not had the best of experiences with Stratstone in the past but Lewis has managed to turn this around.
02 March 2025
Everyone friendly and always offered a hot drink
15 May 2025
On this occasion I was disappointed
13 May 2025
From making the appointment to collecting the vehicle i cant think of anything that could have been improved. Plust the work was done on time and at the quoted price.
13 May 2025
Amie was very helpful, explained how the diagnostics and subsequent repair would work, kept me informed throughout the process and I got the car back earlier than I was expecting
12 May 2025
As above disgusted.
12 May 2025
Just really good company.
09 May 2025
The lady looking after my time was excellent
07 May 2025
The lady who dealt with me was really polite and helpful
07 May 2025
No faults could be found
05 May 2025
As above
04 May 2025
The lady at reception was very helpful and friendly. She couldn't have been better.
03 May 2025
Very pleasant Service reception staff, who put me at ease with my vehicle problems. They are certainly a credit to Stratstone BMW.
30 April 2025
Helped with queries I had! Very efficient and friendly
30 April 2025
Great welcome friendly and knowledgeable, all staff were very pleasant and took the time to explain what the car was having done to correct the emmission issue. The customer service manager took the time to help me find my car and was very pleasant.
29 April 2025
It went ok
29 April 2025
As above
29 April 2025
Good experience
28 April 2025
Efficient and friendly service. I was approached by a member of staff to help when she could see i was waiting. I was kept updated throughout the day. Patient and helpful when I couldn't find the button to unlock the courtesy car petrol filler flap!
26 April 2025
Fantastic service
24 April 2025
This was a recall visit and the customer service was excellent
24 April 2025
Warm welcome. Wasn't waiting too long. Good service overall.
21 April 2025
Forgot to service and MOT my car, lied to me and wasted days of my time.
21 April 2025
Still not sorted out the problem
20 April 2025
Paige fitted me into a full schedule when I had an unexpected problem.
18 April 2025
Paint work done under warranty, completed to a very high standard and within a short time frame, also gave my car the best clean of its life it looked brand new when I collected it .
17 April 2025
Very friendly people who above and beyond
17 April 2025
Always provided with 100% service.
16 April 2025
Amie has provided excellent customer service. The process has been smooth and hassle-free from start to finish.
16 April 2025
Fully confident that the service on my BMW was undertaken with care and attention to detail.
16 April 2025
Paige kept me updated throughout. She was friendly, efficient and easy to communicate with
15 April 2025
Everything done as hoped, Carly was very helpful
15 April 2025
After booking , I received a text to check in online. I did this and answered no to the 6 or 8 extras like wiper blade replacement. Then I also had phone calls with "offers" ( had they not read my answers ?) Unnecessary and unwanted. Just wanted fx
15 April 2025
..
15 April 2025
Very good service and clear throughout the pathway
14 April 2025
The staff were friendly and polite.
14 April 2025
I didn't ask for a service check. But thank you for valleting the car.
13 April 2025
Service reception is first class.
12 April 2025
Very efficient service staff excellent and good vallet service
12 April 2025
Really helpful and friendly throughout
10 April 2025
Welcoming and kept me informed during my wait
10 April 2025
Friendly service assistant, sales team did not interact about a new car which I thought they might
10 April 2025
Paige was very helpful and kept me up to date with everything . With it being a brake service and a change of fluid ,for a few days the brakes seemed a little soft . After a brief phone call to Paige she had the problem sorted and car returned .
09 April 2025
Got the vibe some staff couldn't care less
08 April 2025
Problems ultimately resolved but issues always seemed to be someone else's fault - no decision makers at the sharp end
08 April 2025
Everyone very polite and car returned in clean condition. No complaints about this dealership
07 April 2025
Excellent - booking in advance was easy and the service when we arrived was excellent. Zoe in particular was welcoming and helpful.
06 April 2025
I am completely satisfied with the experience of using Stratstone Chesterfield. The car was booked in for work doing under recall and I also received a video of my car undergoing a complete checkup, which I found very helpful.
02 April 2025
All sorted under warranty and on time.
02 April 2025
When I came to collect my car I noticed that the person who had parked it had gone down the entire passenger side against a bush. This left marks on the paintwork that were down the entire passenger side of the car.
01 April 2025
Couldn't have asked for better service.
01 April 2025
Great service and helpful staff
01 April 2025
Cannot fault them
01 April 2025
Had a slow start to the service due to service team being busy but once started the running in service took as long as advised. Only comment would be for the team to look at the notes on the service booking, this would have streamlined the apt.
31 March 2025
Everything was done as requested and the final cost was actually slightly cheaper than what was initially quoted
30 March 2025
The staff were friendly, kept me informed and professional. Exactly as they should be.
30 March 2025
Excellent communication. Prompt attention.
30 March 2025
Recall issues dealt with in a timely manner
30 March 2025
The only reason I haven't given 5 stars is because the courtesy car needed a clean inside and out, especially as i now have to pay extra to have a loan car.
29 March 2025
Slow delivery of the service, failed to provide the vehicle health check in a timely fashion. The offered valet wash n hoover was poor quality considering the overall high cost of works.
29 March 2025
When I rang them and told them the problem they were not willing to sort it out .
28 March 2025
I like how my car has a health check and because of this an issue was found with one of my tyres which could of resulted in a blow out
27 March 2025
Genuinely impressed by the way I was treated
27 March 2025
Helpful and no hidden surprises, in the past , I felt like I was being coerced into work that wasn't completely necessary
27 March 2025
Carly Bramwell did a great job
25 March 2025
The service was spot on as promised, 20 points checklist was given and very helpful, team showed concern about my safety. Highly satisfied with everything.
24 March 2025
Car was booked in as soon as I arrived and I was kept updated throughout the day on the progress of the service.
24 March 2025
Good staff
22 March 2025
Prompt service
21 March 2025
Staff member dealing with me explained things thoroughly & clearly.
20 March 2025
Very polite and jovial lady
20 March 2025
Kept waiting for half an hour to be seen by my service advisors being available.
17 March 2025
From start to finish the customer service was exceptional. The team were friendly, professional and made the whole process seamless. Overall a very good experience, with focus on the customer.
17 March 2025
Handover and collection fine , service work appears to be done okay , no video sent with vehicle appraisal . Valet work appears to be nothing more than a quick wash . Prices quoted for replacement outrageous .
16 March 2025
Great service from start to finish, the staff at stratstone chesterfield are a credit to the company, the lady who dealt with my service was brill (I apologise I could not remember her name) i hope that this could be passed on.
15 March 2025
Every issue dealt with
15 March 2025
Great communication highly satisfied
14 March 2025
Because it is true
13 March 2025
Great job done in a very quick time to enable me to get back on the road as i use my car everday for work.
13 March 2025
All good
12 March 2025
Tip top customer service
12 March 2025
Our written report was detailed self explanatory .
11 March 2025
The service and mot were carried out and everything done that needed to be done
11 March 2025
Extremely helpful
10 March 2025
The vehicle wasn't washed when I arrived for collection of the car.
09 March 2025
Lewis was excellent from start to finish, listeneed to what I wanted and helped me through to me driving off the plot with my new cr
09 March 2025
Both paige and the service manager were helpful and did their best to satitify my needs. Its isnt there fault of the ridiculous high fees. So BMW chesterfield were very helpful, wish i couod say the same about the derby branch. Wont ever use them.
09 March 2025
2 reception staff sat at desks and was told I had to wait for someone else, then watched a customer dealt with first . Strange system when it easier to tell me someone else will be dealing with me instead of the two at their desks
09 March 2025
See answer 1
09 March 2025
The lady was very helpful and represented Stratstone very well
09 March 2025
Helpful reception staff. Informed of what was being done to the car
08 March 2025
View the comments in the previous question
04 March 2025
Easy drop off, thorough service, easy collection.
04 March 2025
Polite, helpful and efficient staff.
04 March 2025
Efficient and great service throughout
03 March 2025
Recall done. Safety check with video done. All good.
28 February 2025
The work and advice was very good.
28 February 2025
It's just not a nice experience, staff are lovely, but it's expensive and the attempted pressure sale of additional service requirements will prevent us returning.
27 February 2025
The service I received was great. Paige looked after me and kept me informed.
27 February 2025
Can't fault service
27 February 2025
Very good
27 February 2025
repaired what said needed doing
27 February 2025
Very quick and easy. Staff polite and efficient
26 February 2025
Great value for money
25 February 2025
Really good customer service, work done promptly and within budget.
24 February 2025
Very flexible and outstanding customer service.
24 February 2025
Find staff at Stratstone always ready to help
23 February 2025
Extremely satisfied - always room for improvement
23 February 2025
Staff catered for my every requirement
23 February 2025
Friendly service
22 February 2025
Friendly and efficient service.
22 February 2025
Very helpful staff
22 February 2025
It was very quick and efficient. No waiting & everything was explained to me
27 April 2025
Sales experience was smooth, as was the collection of the car.